Our Story
Our Story
In 2007, when owner and licensed funeral director, Samuel Glenn lost his dear family pet Golden Retriever, "Max", he quickly discovered that the level of pet loss care available was quite poor and very insensitive to his needs. This was a family member which also deserved the highest level of care that he also provides to his human families! He also quickly found out that there were no identification procedures, no state or federal"regulations" that governs pet cremation standards or procedures (which nationwide, is the same today) unlike it is regulated on the human side of disposition. He knew immediately that the area of pet cremation needed more transparency to be implemented and something needed to be done!! He then launched the area's only "on-site" pet cremation division, "Unforgettable Tails" in 2008.
Now after serving hundreds of pet families throughout the years, word has spread and people have quickly come to realize that the level of care for their pet family member employs the same values of integrity, and compassionate care with total transparency which families deserve! He and his team uses those same standards and procedures now with our own identification system called (SecurePassages) that we abide by every day for ALL family, friends and acquaintances.
Caring for your Entire Family
Many families have placed their trust in Custer-Glenn Funeral Home & Cremation Services for over 35 years, and so we are dedicated to serving their entire family--and we realize companion pets are important family members too. Pets are unconditionally loyal companions that profoundly touch our lives. Because pets bring us immeasurable happiness, love and joy, it can be devastating to lose such an adored friend. As trained, certified and licensed funeral professionals, we understand the overwhelming sorrow that results from the death of a loved one, especially a four-legged companion. That's why we offer families individual pet cremations and customized memorial services to help you say goodbye to your pet in a loving and dignified manner.
Saying Goodbye
Our highly trained licensed and certified professionals understand how important it is to properly say goodbye to every member of your family. We encourage you to have a private Family Goodbye or hold a memorial ceremony in honor of your pet. Additionally, our staff is available to help your family create the perfect tribute to reflect your pet's unique life. These comforting events offer you and your family the opportunity to share stories about your beloved pet and say your final goodbyes. We invite you to bring all of your pet family members to the gathering or ceremony so they can say their goodbyes as well. Finally, we offer you the opportunity to memorialize your cherished friend by expressing your love and telling their story through words and pictures on our "Unforgettable Tails" obituary and tributes page.